Key Projects

Professional Qualification

Brands Associated

Sectors

Seasoned professional with multi-dimensional experience in Business Strategy, Revenue Enhancement Customer Service Delivery, Marketing and Sales. Result Orientation; Stability and Team Management are Sunir’s essential forte. A Sales and Customer Delight specialist Sunir’s focus is to add numerical and tangible value to the organizations to work on revenue maximization and cost optimization.

Seasoned professional with multi-dimensional experience in Business Strategy, Revenue Enhancement Customer Service Delivery, Marketing and Sales. Result Orientation; Stability and Team Management are Sunir’s essential forte. A Sales and Customer Delight specialist Sunir’s focus is to add numerical and tangible value to the organizations to work on revenue maximization and cost optimization.

Sunir has 20 years of industry experience prior to Finesse. His last assignment was as Circle Postpaid Head in a leadership role for a telecom Organization.

Sunir’s focus is “business transformation and change management through Sales, Marketing and Customer Service Delivery interventions– process re-engineering, redefining / creating sales and marketing models, developing Customer service delivery mechanism.

Industry Experience

2014 – Aug 2016 : Reliance Communications Ltd

Member: Circle Leadership Team. Handled Postpaid Business for Rajasthan Circle. Key assignment was postpaid customer acquisitions and revenue delivery.

2009 – 2014 : Tata Teleservices Ltd.

Member: Circle Leadership Team. Handled Customer Service Delivery for Rajasthan. Key assignment Prepaid and Postpaid Customer Life Cycle Management for both CDMA and GSM Customers, Customer Acquisition and Regulatory, Collections, Postpaid and prepaid Retentions and Revenue through a team large team of employees and outsourced channels across the state.

2004 – 2009 : Reliance Communications Ltd

Member: Circle Leadership team. Handled Customer Service Delivery Rajasthan. Prepaid and Postpaid Customer Life Cycle Management, Retail Service Delivery, Collections and Retentions. Fostered Customer Service culture in Reliance.

2003 – 2004 : Escotel Mobile – now Idea Cellular Limited

Member: Corporate Leadership team. Handled Customer Service Delivery for 3 states. Key assignment was Call Center Service & Field Service Delivery, Prepaid and Postpaid Customer Life Cycle Management and revenue enhancement. Launched

2001 – 2003 : Shyam Telelink which partnered later partnered with Sistema to launch MTS

Member: Leadership team. Key assignment was to launch prepaid on CDMA platform, create distribution network for prepaid, spearheaded process management function to strategically align various functions for smooth service and product delivery.

1996 – 2001 : Essar Cellphone

Key assignment was to establish Prepaid Distribution, Direct Sales channel, Retention and Credit control function