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Case Studies


Industry Automobile Issue Declining Service Revenue High absenteeism Casual attitude towards Strategic Drivers Initiated a detailed time and motion study to define the ideal time of doing a job Launched a point system Zero points for doing the job in “ideal” time, bonus points for doing the job before time. Minus points for taking more […]


Industry Infrastructure Strategic Service Offered by Finesse Business Consulting Issue Losses in operations Safety violations Huge inventory Strategic Drivers Changed the DNA of the Organization. This Organization is in Telecom Infrastructure maintenance. They had a strength of over 1200 on roll employees. A large number of them were technicians. Inventory in each state was maintained […]


Industry KPO Strategic Service Offered by Finesse Coaching IDP Issue Culture Strategic Drivers The Organization is cash rich and flush with funds. The work is structured in a way that there are just 3 roles but thousands of employees. This made the employee feel that their learning was stagnant. Growth for an employee meant increase […]


Industry Jewellery Strategic Service offered by Finesse Virtual CEO Issue Loss making for the last 4 years Genesis Production was at 40% of installed capacity High rejections of the final product by quality at customer end High wastage Unacceptable Overtime Delayed deliveries Sales team with low morale and poor confidence Absent in the critical “to […]


Industry Telecom Strategic Lever Training Engagement by spiking aspiration Issue In Telecom, all operators have FoS (feet on street) who are called DST (direct sales team). These employees are paid a fixed salary to keep them engaged but 70% pay-out is as incentives which they earn basis their sales performance. Churn was at an all-time […]

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