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Ever crushed a cookie?

I frequently visit this popular and impactful physiotherapy clinic. I experienced their care & it came from their heart “Only one who is happy can spread joy” It demonstrates that employee centricity is not rocket science! Yet the only great DIFFERENTIATOR that separates the great from the good and average. Lessons I learnt CARE If […]

Richa June 10, 2021

Grit and Positive Attitude

Meet Pinky. She works in 8 houses – undiluted pure hard work. She has 3 kids who are in the village and who she misses terribly. She has recently shifted to the city so she lives in a shared accommodation. More often than not she comes without breakfast. After a long day when gets home, […]

Richa June 5, 2021

10x business growth, how?

Just hire right Amazon chief Jeff Bezos bought the Washington Post in 2013. Within three years the paper had doubled its web traffic and become profitable — an impressive feat for a media company that struggled in the wake of the financial crisis. A success story crafted by acquiring the required competencies. Washington Post had […]

Richa June 4, 2021

What makes your organization successful?

A small story relating to Competencies and behaviors AIDS was a frightening incurable disease that darkened the World’s horizon in the early 80”s. It was believed to be transmitted by touch and resulted in the patients being shunned and despised. In this backdrop, it was but compassion and leadership that shone through Princess Diana’s gesture […]

Richa June 1, 2021

Hire for the right attitude, Train for skills!!

Even Walt Disney was fired! Walt Disney was fired from a newspaper job early in life because he “lacked imagination.” He failed at quite a few businesses and it was his upbeat attitude that kept him going forward and finally achieve phenomenal success. Just this morning I was screening a candidate who was brilliant functionally, […]

Richa June 1, 2021

The Sweet Spot to Sales Growth

In 1906, Pareto noticed that 20% of the pea pods in his garden were responsible for 80% of the yield. He validated his hypotheses by showing that 80% of the wealth in Italy was owned by 20% of the population. Typically, a company generates about 80 percent of its profits from around 20 percent of […]

Richa May 26, 2021

Success = 99% Perseverance + 1% Inspiration!

Here’s a short story to showcase that! Ross Perot, American business billionaire, & politician showcased professional mettle by fulfilling his annual sales quota in a mere two weeks at IBM. Though he was a highly regarded employee yet his ideas were not accepted. This led him to leave IBM in 1962 to set up Electronic […]

Richa May 24, 2021

Morepower or Manpower

A small verse from Bhagwad Geeta When Krishna asked them to choose between him and his army Arjuna was wise enough to choose Krishna instead of Duryodhana, who opted for Krishna’s army! Arjuna identified the right competence that was required to win the war, and rest as they say is history! We as Finesse identify […]

Richa May 22, 2021

Sales through Service

Only 52 (10.4%) of the #Fortune500 companies remain on the list today. Rest are gone, merged, reorganized. This demonstrates that there been a lot of market #disruption. The process of market disruption is being driven by ability to “#solve customer problem”, “offer value” and serve “delightful customer service”. At Finesse we launched “sales consulting” when the first wave of […]

Richa May 20, 2021

CrossSell and upsell

#Sales has a lot to do with keeping your existing #customer #HAPPY. The probability of selling to an existing customer, is 60%-70% higher than a new customer. When we do “customer feedback” as part of business #diagnostics we have seen almost 25% of customers indicating interest in high ticket elements like real estate as well. The percentage is always […]

Richa May 20, 2021
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