blog

Sales has a lot to do with keeping your existing customer HAPPY. The probability of selling to an existing customer is 60%-70% higher than a new customer. This makes customer retention a key focus area for growing businesses. When we do “customer feedback” as part of business diagnostics and business growth initiatives, we have seen almost […]

The brain is like “#realestate”. It is precious and we have to choose how we use it. Our personal #values determine what we choose. #Mark Zuckerberg, #Barack Obama, #Richard Branson, #Steve Jobs (past) wear similar-looking clothes every day to avoid an inessential decision. This approach reflects strong leadership and effective productivity habits. By sticking to […]

Walmart has inspired many case studies, budding entrepreneurs, and business analysts. Sam Walton said, “If you want a successful business, your people must feel that you are working for them—not that they are working for you.” He nurtured a “culture” of “connect”, “appreciation,” and “recognition” in the DNA of each colleague. This people-first approach became a powerful driver […]

Ronit is a fresh engineering graduate. He starts his job in June & till then he is interning. We got a very challenging project, we needed all hands on deck and Ronit had been looking for such an opportunity. I asked him to work with us on “project critical” for 8 days. He was delighted. […]

Designing powerful incentives Incentives must drive the current “Organisational Priority” – sales, revenue, customer service, Business Growth, or Operational Excellence. Goals must involve a reasonable stretch. Reward the correct metrics that support Performance Management and business objectives. Incentives should be transparent. Incentives should be paid out timely. They should be motivating. Measurement and payout must […]

Reyansh’s firm Candizz, specialised in exquisite temple jewellery but was languishing. Local market was non-existent, and expanding the footprint was expensive. Production targets were missed continuously and operations were shoddy. The very first thing we did, was to set up a review rhythm. Reviews got them to identify input output metrics, key business levers and […]

Videsh is a gifted sales head – drives business, delivers results. He is well respected and highly acclaimed in the Organization. Sakshi is a key member of the sales team. Recently she went on an unapproved leave. Videsh was livid and made a compelling case to HR suggesting that she does not appreciate how critical […]