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Just hire right Amazon chief Jeff Bezos bought the Washington Post in 2013. Within three years, the paper had doubled its web traffic and become profitable — an impressive feat for a media company that struggled after the financial crisis. A success story crafted by acquiring the required competencies. The Washington Post had talent that […]

A small story relating to Competencies and behaviors AIDS was a frightening, incurable disease that darkened the World’s horizon in the early 80”s. It was believed to be transmitted by touch and resulted in the patients being shunned and despised. In this backdrop, it was compassion and leadership that shone through Princess Diana’s gesture — […]

Even Walt Disney was fired! Walt Disney was fired from a newspaper job early in life because he “lacked imagination.” He failed at quite a few businesses, and it was his upbeat attitude that kept him going forward and finally achieved phenomenal success. Just this morning, I was screening a brilliant candidate who was functionally, […]

A small verse from the Bhagwad Geeta When Krishna asked them to choose between him and his army, Arjuna was wise enough to choose Krishna instead of Duryodhana, who opted for Krishna’s army! Arjuna identified the right competence that was required to win the war, and rest as they say is history! This highlights the […]

Only 52 (10.4%) of the Fortune 500 companies remain on the list today. The Rest are gone, merged, reorganized. This demonstrates that there has been a lot of market disruption. The process of market disruption is being driven by the ability to “solve customer problems”, “offer value,” and provide “delightful customer service”. Companies that focus […]

Sales has a lot to do with keeping your existing customer HAPPY. The probability of selling to an existing customer is 60%-70% higher than a new customer. This makes customer retention a key focus area for growing businesses. When we do “customer feedback” as part of business diagnostics and business growth initiatives, we have seen almost […]

The brain is like “#realestate”. It is precious and we have to choose how we use it. Our personal #values determine what we choose. #Mark Zuckerberg, #Barack Obama, #Richard Branson, #Steve Jobs (past) wear similar-looking clothes every day to avoid an inessential decision. This approach reflects strong leadership and effective productivity habits. By sticking to […]

Walmart has inspired many case studies, budding entrepreneurs, and business analysts. Sam Walton said, “If you want a successful business, your people must feel that you are working for them—not that they are working for you.” He nurtured a “culture” of “connect”, “appreciation,” and “recognition” in the DNA of each colleague. This people-first approach became a powerful driver […]