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A small story relating to Competencies and behaviors AIDS was a frightening incurable disease that darkened the World’s horizon in the early 80”s. It was believed to be transmitted by touch and resulted in the patients being shunned and despised. In this backdrop, it was but compassion and leadership that shone through Princess Diana’s gesture […]

Even Walt Disney was fired! Walt Disney was fired from a newspaper job early in life because he “lacked imagination.” He failed at quite a few businesses and it was his upbeat attitude that kept him going forward and finally achieve phenomenal success. Just this morning I was screening a candidate who was brilliant functionally, […]

In 1906, Pareto noticed that 20% of the pea pods in his garden were responsible for 80% of the yield. He validated his hypotheses by showing that 80% of the wealth in Italy was owned by 20% of the population. Typically, a company generates about 80 percent of its profits from around 20 percent of […]

A small verse from Bhagwad Geeta When Krishna asked them to choose between him and his army Arjuna was wise enough to choose Krishna instead of Duryodhana, who opted for Krishna’s army! Arjuna identified the right competence that was required to win the war, and rest as they say is history! We as Finesse identify […]

Only 52 (10.4%) of the #Fortune500 companies remain on the list today. Rest are gone, merged, reorganized. This demonstrates that there been a lot of market #disruption. The process of market disruption is being driven by ability to “#solve customer problem”, “offer value” and serve “delightful customer service”. At Finesse we launched “sales consulting” when the first wave of […]

#Sales has a lot to do with keeping your existing #customer #HAPPY. The probability of selling to an existing customer, is 60%-70% higher than a new customer. When we do “customer feedback” as part of business #diagnostics we have seen almost 25% of customers indicating interest in high ticket elements like real estate as well. The percentage is always […]

The brain is like “#realestate”. It is precious and we have to choose how we use it. Our personal #values determine what we choose. #Mark Zuckerberg, #Barack Obama, #Richard Branson, #Steve Jobs (past) wear similar-looking clothes every day to avoid an inessential decision. By sticking to a monotonous wardrobe, they can combat the phenomena of “decision fatigue”, which subsequently improves their efficiency in decision […]

Walmart has inspired many case studies, budding entrepreneurs, business analysts. Sam Walton said “If you want a successful business, your people must feel that you are working for them—not that they are working for you.” He nurtured a #culture of “connect”, “#appreciation” and “#recognition” in the DNA of each colleague. Everyone who works at Walmart is expected […]