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A small verse from Bhagwad Geeta When Krishna asked them to choose between him and his army Arjuna was wise enough to choose Krishna instead of Duryodhana, who opted for Krishna’s army! Arjuna identified the right competence that was required to win the war, and rest as they say is history! We as Finesse identify […]

Only 52 (10.4%) of the #Fortune500 companies remain on the list today. Rest are gone, merged, reorganized. This demonstrates that there been a lot of market #disruption. The process of market disruption is being driven by ability to “#solve customer problem”, “offer value” and serve “delightful customer service”. At Finesse we launched “sales consulting” when the first wave of […]

#Sales has a lot to do with keeping your existing #customer #HAPPY. The probability of selling to an existing customer, is 60%-70% higher than a new customer. When we do “customer feedback” as part of business #diagnostics we have seen almost 25% of customers indicating interest in high ticket elements like real estate as well. The percentage is always […]

The brain is like “#realestate”. It is precious and we have to choose how we use it. Our personal #values determine what we choose. #Mark Zuckerberg, #Barack Obama, #Richard Branson, #Steve Jobs (past) wear similar-looking clothes every day to avoid an inessential decision. By sticking to a monotonous wardrobe, they can combat the phenomena of “decision fatigue”, which subsequently improves their efficiency in decision […]

Walmart has inspired many case studies, budding entrepreneurs, business analysts. Sam Walton said “If you want a successful business, your people must feel that you are working for them—not that they are working for you.” He nurtured a #culture of “connect”, “#appreciation” and “#recognition” in the DNA of each colleague. Everyone who works at Walmart is expected […]

  Ronit is a fresh engineering graduate. He starts his job in June & till then he is interning. We got a very challenging project, we needed all hands on deck and Ronit had been looking for such an opportunity. I asked him to work with us on “project critical” for 8 days. He was […]

Designing powerful incentives Incentives must drive the current “Organizational Priority” – sales, revenue, customer service Goals must involve a reasonable stretch Reward the correct metrics Incentives should be transparent Incentives should be paid out timely They should be motivating Measurement and payout must be fair Plan correctly and once announced they must be paid out […]

Reyansh’s firm Candizz specialised in exquisite temple jewellery but was languishing. Local market was non-existent, and expanding the footprint expensive. Production targets were missed continuously and operations shoddy. The very first thing we did, was to set up a review rhythm. Reviews got them to identify input output metrics, key business levers and drove accountability. […]